Our company handcrafts all products. It takes 7-28 days dependent upon the individual item, any customization, or special production of the item purchased. Each item is marked with their expected processing/shipping time based on the item type and processing involved in preparing it for you. Oftentimes, orders process quicker than anticipated but we can’t guarantee a faster processing time.
“Made to Order” vs. “Ready to Ship”
Check a listing carefully to know if you are ordering an item that is Ready to Ship immediately or if the product is custom made especially for you when we receive your purchase. Each product is marked with its own expected shipping timeline which is dependent on the production for that specific product type.
- All our items are custom crafted but pre-made items are Ready to Ship while Made to Order products can take 7-28 business days to be created especially for you depending on the item ordered.
- Check the Shipping tab for each product to see if it is Ready to Ship immediately or if there is a lead time for shipping. Ready to Ship items leave our studio within 24-48 hours.
- Shipping time is also stated in your cart info for each product added to your cart.
Please use size charts provided on each specific product to prevent errors in ordering.
We always love creating new products from scratch. Please contact us for a quote. Custom orders can have a lengthier processing time. Just ask us for details.
Custom Crafted Disclaimer
The product(s) you receive may vary slightly from the product picture such as pattern placement, the resolution or coloring of your screen/monitor, the nature of your product(s) being 100% custom crafted, or if any special customizations have been requested on your individual order.
We ship through USPS with standard First Class options based on weight to not only get your purchase to you as quickly as possible but also as cost-effectively as possible in order to save you money.
- First Class shipping typically takes 1-5 days to arrive once shipped which depends on your geographic location.
- A shipping notification with a tracking number is emailed to you when the item has been mailed.
- Shipping costs are calculated automatically for First Class rates OR based on the alternative shipping method you select during checkout in cases where shipping is not included free. Free shipping may apply to specific products or purchase amounts.
- To see the shipping cost on any order, add it to your cart where it will automatically be calculated based on the purchases(s) you’ve selected.
Submitting an incorrect shipping address CANNOT be changed within our purchasing system after a purchase has been made.
If you have given the wrong shipping address you must contact us immediately so we can work with you. You may be able to cancel your order and make your purchase again with the correct address.
If it has not already been started by us or our collaborating shops, a cancellation may still be possible; however, materials and labor are typically expended within 2 hours of your purchase so cancellation requests must occur immediately. Beyond that time, a cancellation is typically not an option. If the item has already been shipped, a cancellation is also not possible.
We are NOT responsible for shipped packages returned by a shipper due to an incorrect or incomplete address.
- Buyers are responsible for any additional shipping charges that occur with incorrect or incomplete addresses. These charges must be paid before a package can be re-shipped.
- If the package is returned by the shipper, provided it is still in the system and not lost, we will contact you for the correct address along with the cost of any additional shipping charges.
What are the duties and taxes?
All items are shipped from our studio in the United States to their respective buyers. If you do not live in the US, you may have to pay duties or taxes in your country. In some countries and for orders exceeding certain amounts, customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the Recipient of the parcel. This applies to retail & wholesale customers alike.
Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country.
- You can contact your local customs office for current charges before you order.
- You can also estimate your Duty and VAT fees using the following calculator: http://dutycalculator.com
Selecting expedited shipping options, if available, during checkout does NOT ensure a faster processing time.
It only allows for faster shipping carrier times. Ready to ship inventory still needs 1-3 days to prepare and custom made products still need 7-28 business days to be handmade dependent on the item or volume of orders during busy sales or holiday periods. Most ready to ship inventory is typically mailed within 24 hours.