Shipping policy

USPS Delivery Estimates

These shipping times are in addition to the production time for each item ordered. These times may be in addition to a product that is ready to ship in 2-3 weeks.

Items that are labeled as Ready to Ship use these times exclusively since they are shipped within 24 hours. The exact number of days depends on where the package is shipped along with the volume of packages being delivered by the carrier at any given time.

USA Domestic

  • First Class: 1-3 days
  • Priority: 1-3 days

International

  • First Class: Estimated 2-4 weeks
  • Varies by destination
  • Customs may cause delays
  • Priority: 6-10 days
  • Duty and/or tax may be due based on your country's laws.

Please order early and allow extra time for holiday shipping. 

  • When your package is shipped, you’ll receive an email with your tracking number along with the USPS expected delivery date.
  • Please note that carriers do not guarantee expected delivery dates.

 

SHIPPING

We ship through USPS with standard First Class options based on weight to not only get your purchase to you as quickly as possible but also as cost-effectively as possible in order to save you money.

  • First Class shipping typically takes 1-5 days to arrive once shipped which depends on your geographic location.
  • A shipping notification with a tracking number is emailed to you when the item has been mailed.
  • Shipping costs are calculated automatically for First Class rates OR based on the alternative shipping method you select during checkout in cases where shipping is not included free. Free shipping may apply to specific products or purchase amounts.
  • To see the shipping cost on any order, add it to your cart where it will automatically be calculated based on the purchases(s) you’ve selected.

Submitting an incorrect shipping address CANNOT be changed within our purchasing system after a purchase has been made.

If you have given the wrong shipping address you must contact us immediately so we can work with you.  You may be able to cancel your order and make your purchase again with the correct address.

If it has not already been started by us or our collaborating shops, a cancellation may still be possible; however, materials and labor are typically expended within 2 hours of your purchase so cancellation requests must occur immediately.  Beyond that time, a cancellation is typically not an option.  If the item has already been shipped, a cancellation is also not possible.

We are NOT responsible for shipped packages returned by a shipper due to an incorrect or incomplete address.

  • Buyers are responsible for any additional shipping charges that occur with incorrect or incomplete addresses. These charges must be paid before a package can be re-shipped.
  • If the package is returned by the shipper, provided it is still in the system and not lost, we will contact you for the correct address along with the cost of any additional shipping charges.

What are the duties and taxes?

All items are shipped from our studio in the United States to their respective buyers.  If you do not live in the US, you may have to pay duties or taxes in your country. In some countries and for orders exceeding certain amounts, customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the Recipient of the parcel.  This applies to retail & wholesale customers alike.

Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country.

  • You can contact your local customs office for current charges before you order.
  • You can also estimate your Duty and VAT fees using the following calculator: http://dutycalculator.com

Expedited Shipping

Selecting expedited shipping options, if available, during checkout does NOT ensure a faster processing time.

It only allows for faster shipping carrier times. Ready to ship inventory still needs 1-3 days to prepare and custom made products still need 7-28 business days to be handmade dependent on the item or volume of orders during busy sales or holiday periods.  Most ready to ship inventory is typically mailed within 24 hours.

Return Shipping

You are responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund on a returned item, the cost of shipping is deducted from your refund.

  • If you are shipping an item valued over $50, use a trackable shipping method or purchase shipping insurance. Carriers don’t guarantee that we will receive your returned item without it.